*We accept all after-sales requests for orders placed on Amazon, the egretech.com website, and brand offline stores. Friendly reminder: If you purchased the product from a distributor, the distributor will provide after-sales support for you
Cancellation
Customers can contact customer service@egretech.com to cancel the order within 24 hours after placing the order. After 24 hours of placing the order, we will ship it, so it will not be possible to cancel the order.
Return&refund
1.The orders placed within 7 day：
A.Our warehouse has already shipped the package, but if you have not received it and request a refund, you have the option to refuse the delivery. The package will be automatically returned to the warehouse. After the return to the warehouse, a logistics fee of $20 will be deducted, and the remaining amount will be refunded to you.
B.For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
2. Within 7 days of receiving the product, due to subjective reasons, such as placing the wrong order, finding that it is unnecessary to buy after receiving it, or not meeting your expectations, etc., if you want to submit a refund, please contact customer service service@egretech.com , explain the reason for the return and take a photo to indicate that the product has not been used. The customer service will return the return label within 2 working days. Since this is a return caused by the customer's subjective reasons, we will charge 20 dollars for logistics Fees (will be deducted directly from the order after refunded). Within 3 working days after receiving the product, we will refund to you.
3. Within 30 days after receiving the product, if there is any product quality problem, please contact our customer service service@egretech.com for explanation. If the customer service confirms with you that it is a product quality problem, our customer service will negotiate with you to exchange or return the product,
*if it is an exchange, we will give you the return label and the new tracking number together (no need to pay any logistics fees),
*if you choose to return and refund, we will give you the return label, you do not need to pay for any logistics costs, after the product is returned to the warehouse and signed for by the warehouse, we will refund you in full within 2 working days.
Please note that the warranty time starts from the time your order is placed.
Return process:
1. Contact customer service service@egretech.com, explain the reason for the return, and attach a photo (so that the customer service staff can determine the type of return).
2. The customer service will determine the return type based on the product problem, and explain the logistics or refund fee. After you agree, we will generate a return label for you.
3. After you have the return label, you need to contact the courier point and choose to send it to the courier point for return or let the courier pick it up at your door.
4. The product is returned to the warehouse, the warehouse signs for receipt, and the refund will be given to you within 2 working days.
*Egretech may reserve the right for the modify and final explanation.
